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Sifely Latch

What if deadbolt interfaces with installation?

Please switch deadbolt and our lock position. Install our lock above deadbolt.



How do I register a Sifely account ?

Step 1: Activate app and tap "Registier" on the top right corner. Step 2: Use your phone number or email address to start registration. Step 3: Input your password and confirm password. Step 4: Click "Get Code" button. A verfication code will be sent to your phone via short message or to your email address. Step 5: Finally, tap "Register" button on the bottom to finish registration process.



How do I keep the lock in the unlocked status ?

Step 1: Activate app and go to lock settings. Step 2: In the lock settings, please choose "Passage Mode". Step 3: Turn on "Passage Mode" and set up "Passage Mode" hours. Step 4: Tap "Save" on the top right corner. Step 5: Unlcok your smart lock manually at the first time, then lock will keep unlocked status based on your "Passage Mode" hours settings in Step 3. Note: When the lock is in the "Passage Mode", you can manually lock the door from outside by long pressing "#" key on the keypad of the lock.



Where is the key hole located to use the physical keys to unlock?

The keyhole is under the front panel handle. You can use a screwdriver supplied to unscrew the handle on the front and you will see the keyhole there. We suggest leave that screwdriver around your door somewhere in case you need it to open the door using physical key.



How long is the battery life?

The battery life is guaranteed over one year. Also, smart phone will push notification to you to change the battery if the battery going low. Also, on the bottom of front panel, there is a connection port to power bank, you could use power bank as back up power.



How do I unlock using passcode?

To use passcode, please enter passcode + "#" on the keypad, the lock should be open.



How do I lock the door from outside if lock is under "Passage Mode"

There are two ways to lock the door from outside if lock is set up under "Passage Mode": 1. Open smart phone app and lock. 2. Long press "#" key on the keypad to lock the door from outside



How to share my lock ?

Step 1: Open app and go to "Send eKey" Step 2: We take permanent eKey for example. Ask recipient to download "Sifely Smart Lock" app on their smart phone, and register Sifely account, then type recipient's Sifely account username in the "Recipent" row (It should be recipient phone number or email. Note: no country code for the phone number), as shown in the picture below. Step 3: Give eKey a name. Step 4: Give it permissions. Step 5: Click "Send" and the recipient should receive text message or email as below. Step 6: After log in on the receipient smart phone app, the receipient will see the lock you share. Done



My device doesn't recognize my fingerprint. How to solve it ?

To improve the fingerprint recognition rate: 1. Ensure that the fingerprint recognition area and your fingers are clean and dry. 2. Re-register your fingerprint on the device. (1) You will be asked to place your finger four times on the sensor. Please use different angel of your prints and press a little bit harder on the sensor each time. (2) Make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint.



I can't pair lock with app. The app says "the lock is not in setting mode".

In this case, you have to reset device: Step 1. Open battery box on the back panel. Step 2. Find two holes below batteries. Step 3. Find reset button in the right hole and hold it. Step 4. Input 000+"#" as admin code on the keypad. Step 5. Re-pair lock with app. Step 6. Done.



Sifely Gateway

How to unlock remotely ?

Step 1: Exactly follow each step in the manual in order to add gateway to your smart phone app. Step 2: Go to lock settings -> Unlock Remotely, and trun it on. Step 3: After turning it on, you should be able to see "Unlock Remotely" icon on the lock main page in the app. Step 4: Tap "Unlock Remotely", then you should be able to unlock remotely



What is the app name for gateway ?

Gateway app is the same as your smart lock app. Please use the smart lock app to pair gateway.



Why does gateway flash red light suddenly ?

Flash red light means gateway is offline. It may be caused by gateway firmware update, cloud server update or internet outage. Please leave gateway there and it will be back to normal automatically.



Sifely Deadbolt

How to use passcode to unlock?

Enter passcode + đŸ”’ on the keypad to unlock.



How long is the battery life?

The battery life is guaranteed to be over one year. Smartphone will push notifications to you to change the batteries if the batteries are going low.



How do I extend the latch bolt?

Twist latch clockwise and pull. Latch will snap into place.



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