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What if an existing deadbolt is in the way of installing the Sifely Latch Lock?
Please switch deadbolt and our lock position. Install our lock above deadbolt.
How do I keep the lock in the unlocked status ?
Step 1: Activate app and go to lock settings.
Where is the keyhole located to use the physical keys?
The keyhole is under the front panel handle. You can use the supplied allen wrench to unscrew the handle on the front and you will see the keyhole there. We suggest leaving that screwdriver around your door somewhere in case you need it to open the door the provided using physical key.
How long is the battery life?
The battery life is guaranteed over one year. Also, smart phone will push notification to you to change the battery if the battery going low. Also, on the bottom of front panel, there is a connection port to power bank, you could use power bank as back up power.
Here is an example of how a power bank can be used as a back up power source.
How do I unlock using passcode?
To use passcode, please enter passcode + "#" on the keypad, the lock should be open.
How do I lock the door from outside if lock is under "Passage Mode"
There are two ways to lock the door from outside if lock is set up under "Passage Mode":
How to share my lock ?
Click on this guide for an overview of eKeys.
Step 1: Open app and go to "Send eKey"
Ask recipient to download "Sifely Smart Lock" app on their smart phone, and register for a Sifely account. Type recipient's Sifely account username in the "Recipient" row. Make sure that what is entered into the "Recipient" row matches exactly what the recipient account username is.
(It should be recipient phone number or email. Note: no country code for the phone number), as shown in the picture below.
Remote unlocking allows the recipient to remotely unlock if there is a Sifely Gateway set up.
Authorized Admin allows the recipient to create their own passcodes, IC cards, fingerprints, and send other eKeys. An authorized admin can also configure lock settings such as auto-lock timer and passage mode.
My device doesn't recognize my fingerprint. How to solve it ?
I can't pair lock with app. The app says "the lock is not in setting mode".
In this case, you have to reset device:
I need some replacement parts, where can I get some?
You are able to purchase the latch, mounting plate, and screws on Amazon. Just follow this link https://www.amazon.com/dp/B085WZCFCC?ref=myi_title_dp&th=1.
Contact us if there is another part that you need.
How do I connect my Sifely Lock and Gateway to Alexa?
Once you have been able to set up your Sifely Lock and Sifely Gateway, use this guide to help you see the process!
Click here for the guide!
Lock only unlocks when the outside handle is turned upward, why is this?
The latch may not have been properly installed.
Use this guide to help resolve the issue.
How do I manually lock the Sifely Latch lock?
You can manually lock the Sifely Latch lock by pressing and holding the # key on the keypad.
The keypad has locked up and does not let me enter any numbers. How do I get it out of locked out mode?
To allow for new passcodes to be entered on the keypad, you will need to unlock your lock once with your app.
I just moved into a house/apartment that has a Sifely Latch Lock.
How to unlock remotely ?
Step 1: Exactly follow each step in the manual in order to add gateway to your smart phone app.
What is the app name for gateway ?
Gateway app is the same as your smart lock app. Please use the Sifely Smart Lock app to pair gateway.
Why does gateway flash red light suddenly ?
Flash red light means gateway is offline. It may be caused by gateway firmware update, cloud server update or internet outage. Please leave gateway there and it will be back to normal automatically.
When I try to connect to my wifi network, I receive an error "Operation Failed".
We recommend ensuring that you are doing the following.
2. Ensure that the password being entered is correct.
3. Having your smartphone also be connected to the same wifi network.
Why remote unlock or other remote actions only work sometimes?
There are several factors that can cause this:
How to use passcode to unlock?
Enter passcode + 🔒 on the keypad to unlock.
How long is the battery life?
The battery life is guaranteed to be over one year. Smartphone will push notifications to you to change the batteries if the batteries are going low.
How do I extend the deadbolt?
Twist latch clockwise and pull. Deadbolt will snap into place.
For visual reference, watch this https://youtu.be/B1v1Ppud9RI?t=37
How to Hard Reset Deadbolt Lock?
- Open Battery Box and Remove 4 AA Batteries.
Locate 3 screws and remove using a Phillips head screwdriver.
Put 4 AA Batteries Back into Battery Box.
Open back panel to locate the reset button. Keep all connectors and plugs attached. Press the reset button for 10 seconds until you hear two short beeps. Note: Please put all connectors attached with batteries on during reset process.
Why is my deadbolt doing the opposite? It locks when I try to unlock and unlocks when I try to lock.
Pay attention to the following:
Why does my keypad not respond anymore, but I can open it with the app?
We recommend that you unplug and reconnect the cable that goes between the front panel and the back panel of the lock.
Sifely Smart Lock App
How do I register a for Sifely account ?
Step 1: Activate app and tap "Registier" on the top right corner.
How can I turn the sound notifications off when I unlock or lock the lock?
1. Open up your account settings page.
3. Disable the top option "Sound".
Why can't I log into to 2 phones at the same time with the same account?
As a security measure, if you log in with your account on a new phone, your session on the previous phone will automatically log out.
Does it cost anything to use the Sifely Smart Lock app?
No, the app is free to download and use!
How to share access of your lock via the Sifely Smart Lock app?
We recommend that you check out this guide for an overview of eKeys.