What if an existing deadbolt is in the way of installing the Sifely Latch Lock?

Please switch deadbolt and our lock position. Install our lock above deadbolt.

How do I keep the lock in the unlocked status ?

Step 1: Activate app and go to lock settings. Step 2: In the lock settings, please choose "Passage Mode". Step 3: Turn on "Passage Mode" and set up "Passage Mode" hours. Step 4: Tap "Save" on the top right corner. Step 5: Unlock your smart lock manually at the first time, then lock will keep unlocked status based on your "Passage Mode" hours settings in Step 3. Note: When the lock is in the "Passage Mode", you can manually lock the door from outside by long pressing "#" key on the keypad of the lock.

How can I use the physical keys?

The provided physical keys (2) can be used to unlock the lock by inserting them into the keyhole and turning them 90 degrees either to the left or right. You can open the door by simply turning the handle.

In order to access the keyhole, the keyhole cover must be removed first.

The keyhole is under the front panel handle as shown in the picture below. Important: If you have not removed the keyhole cover before, we recommend that you follow these instructions first. If these instructions are not followed, it may be difficult to access the keyhole.

Use the provided allen wrench tool to unscrew and remove the outside handle.




Use the allen wrench to "pop" out the keyhole cover from the inside. Doing this will break the glue seal. Once this is done, reinstall the handle on the lock and place the keyhole cover back using the small magnets in the handle.
Once you have done this, you can follow this video on how to easily remove the keyhole cover.

How long does the battery last?

The battery life is guaranteed over one year. Also, smart phone will push notification to you to change the battery if the battery going low. Also, on the bottom of front panel, there is a connection port to power bank, you could use power bank as back up power.

Here is an example of how a power bank can be used as a back up power source.

How do I unlock using passcode?

To use passcode, please enter passcode + "#" on the keypad, the lock should be open.

How do I lock the door from outside if lock is under "Passage Mode"

There are two ways to lock the door from outside if lock is set up under "Passage Mode": 1. Open smart phone app and lock. 2. Long press "#" key on the keypad to lock the door from outside

How to share my lock ?

Click on this guide for an overview of eKeys.

Step 1: Open app and go to "Send eKey" Step 2: We take permanent eKey for example.

Ask recipient to download "Sifely Smart Lock" app on their smart phone, and register for a Sifely account. Type recipient's Sifely account username in the "Recipient" row. Make sure that what is entered into the "Recipient" row matches exactly what the recipient account username is.

(It should be recipient phone number or email. Note: no country code for the phone number), as shown in the picture below. Step 3: Give eKey a name. Step 4: Give it permissions.

Remote unlocking allows the recipient to remotely unlock if there is a Sifely Gateway set up.
Authorized Admin allows the recipient to create their own passcodes, IC cards, fingerprints, and send other eKeys. An authorized admin can also configure lock settings such as auto-lock timer and passage mode. Step 5: Click "Send" and the lock will appear on their account with the permissions you granted them.

My device doesn't recognize my fingerprint. How to solve it ?

To improve the fingerprint recognition rate: 1. Ensure that the fingerprint recognition area and your fingers are clean and dry. 2. Re-register your fingerprint on the device. (1) You will be asked to place your finger four times on the sensor. Please use different angel of your prints and press a little bit harder on the sensor each time. (2) Make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint.

I can't pair lock with app. The app says "the lock is not in setting mode".

In this case, you have to reset device: Step 1. Open battery box on the back panel. Step 2. Find two holes below batteries. Step 3. Find the reset button in the right hole and hold it for a few seconds. You will hear a voice prompt that says "Please enter initialization code". Step 4. Input “000#" as admin code on the keypad. Step 5. Re-pair lock with app. Step 6. Done

I need some replacement parts, where can I get some?

You are able to purchase the latch, mounting plate, and screws on Amazon. Just follow this link https://www.amazon.com/dp/B085WZCFCC?ref=myi_title_dp&th=1.

Contact us if there is another part that you need.

How do I connect my Sifely Lock and Gateway to Alexa?

Once you have been able to set up your Sifely Lock and Sifely Gateway, use this guide to help you see the process!

Click here for the guide! If you're having issues with entering your username and password, please refer this part of your Sifely account to know the exact username which will be to the right of "account:". (For example, if your phone number is 123456789, you will have to enter +123456789 in the Alexa skill)

Lock only unlocks when the outside handle is turned upward, why is this?

The latch may not have been properly installed.

Use this guide to help resolve the issue.

How do I manually lock the Sifely Latch lock?

You can manually lock the Sifely Latch lock by pressing and holding the # key on the keypad.

The keypad has locked up and does not let me enter any numbers. How do I get it out of locked out mode?

To allow for new passcodes to be entered on the keypad, you will need to unlock your lock once with your app.

I just moved into a house/apartment that has a Sifely Latch Lock.

After you have registered for a Sifely account with our Sifely Smart Lock app, the lock will need to be factory reset and added to your account. Follow the below steps to reset the lock. 1. Open battery box on the back panel. 2. Find two holes below batteries. 3. Find the reset button in the right hole and hold it for a few seconds. You will hear a voice prompt that says "Please enter initialization code". 4. Input “000#" as admin code on the keypad. 5. Re-pair lock with app. 6. Done

What is "Secure Mode" and how do I disable it?

If an code, fingerprint, or fob is input too many times incorrectly. Our lock will lockdown.
If the lock says "Secure Mode" when you try to enter a fingerprint or passcode, the privacy lock setting will need to be turned off. This setting can be found within the lock settings.

How to unlock remotely ?

Step 1: Exactly follow each step in the manual in order to add gateway to your smart phone app. Step 2: Go to lock settings -> Unlock Remotely, and turn it on. Step 3: After turning it on, you should be able to see "Unlock Remotely" icon on the lock main page in the app. Step 4: Tap "Unlock Remotely", then you should be able to unlock remotely

What is the app name for gateway ?

Gateway app is the same as your smart lock app. Please use the Sifely Smart Lock app to pair gateway.

Why does gateway flash red light suddenly ?

Flash red light means gateway is offline. It may be caused by gateway firmware update, cloud server update or internet outage. Please leave gateway there and it will be back to normal automatically.

When I try to connect to my wifi network, I receive an error "Operation Failed".

We recommend ensuring that you are doing the following. 1. Ensure that you are trying to connect with a 2.4G wifi network.
2. Ensure that the password being entered is correct.
3. Having your smartphone also be connected to the same wifi network. 4. Closing or stopping the Sifely Smart Lock app, and opening it again.

Why remote unlock or other remote actions only work sometimes?

There are several factors that can cause this: 1. Wifi network is unstable. 2. The signal strength between the lock and the gateway is weak. We recommend moving the gateway with 6 feet of the lock. 3. The gateway is too far away from the wifi router/modem.

Why isn't the Gateway firmware updating?

Currently, the firmware is not ready for release and we recommend using the current firmware that already on the Sifely Gateway.

How to use passcode to unlock?

Enter passcode + 🔒 on the keypad to unlock.

How long is the battery life?

The battery life is guaranteed to be over one year. Smartphone will push notifications to you to change the batteries if the batteries are going low.

How do I extend the deadbolt?

Twist latch clockwise and pull. Deadbolt will snap into place.

For visual reference, watch this https://youtu.be/B1v1Ppud9RI?t=37

How to Hard Reset Deadbolt Lock?

• Open Battery Box and Remove 4 AA Batteries.

• Locate 3 screws and remove using a Phillips head screwdriver.

• Put 4 AA Batteries Back into Battery Box.

• Open back panel to locate the reset button. Keep all connectors and plugs attached. Press the reset button for 10 seconds until you hear two short beeps. Note: Please put all connectors attached with batteries on during reset process.

• Reset Done

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Why is my deadbolt doing the opposite? It locks when I try to unlock and unlocks when I try to lock.

The reason for the backwards operation of deadbolt is in the installation. Please re-install the deadbolt to solve the issue. During re-installation, please pay careful attention to this video.

Pay attention to the following: 1. Calibration Switch for left facing bolt or right facing bolt. 2. Door Knob position for left facing bolt or right facing bolt.
Please put the calibration switch and door knob to the correct position when you reinstall the lock.

Why does my keypad not respond anymore, but I can open it with the app?

We recommend that you unplug and reconnect the cable that goes between the front panel and the back panel of the lock.

How do I register a for Sifely account ?

Step 1: Activate app and tap "Registier" on the top right corner. Step 2: Use your phone number or email address to start registration. Step 3: Input your password and confirm password. Step 4: Click "Get Code" button. A verfication code will be sent to your phone via text or to your email address. If you are having trouble receiving an the verification code, try to use a different email address to register your account. Step 5: Finally, tap "Register" button on the bottom to finish registration process.

How can I turn the sound notifications off when I unlock or lock the lock?

1. Open up your account settings page. 2. Tap on "Settings".
3. Disable the top option "Sound".

Why can't I log into to 2 phones at the same time with the same account?

As a security measure, if you log in with your account on a new phone, your session on the previous phone will automatically log out.

We recommend taking a look at this guide on how to access share over multiple phones.

Does it cost anything to use the Sifely Smart Lock app?

No, the app is free to download and use!

What is "touch to unlock"?

Touch to unlock is a feature that when enabled will allow you to tap on the keypad to unlock the lock when you are near it. The Sifely Smart Lock app will need to be open on your smartphone for this to work.

How do I set up a code where I choose the numbers?

You can set up a code with the numbers you want such as 6423 or 64367 by going to “Generate Passcodes” within the app. Tap on “Custom” and fill out the information for code. Tap on “Set Passcode” to finish while you are near the lock.

What does "Upload Data" do?

Thsi function is purely for diagnostics for our development team. It does not upload the codes, fingerprints, fobs, and other settings to a server.

How do I keep the lock in the unlocked status ?

Step 1: Activate app and go to lock settings. Step 2: In the lock settings, please choose "Passage Mode". Step 3: Turn on "Passage Mode" and set up "Passage Mode" hours. Step 4: Tap "Save" on the top right corner. Step 5: Unlock your smart lock manually at the first time, then lock will keep unlocked status based on your "Passage Mode" hours settings in Step 3. Note: When the lock is in the "Passage Mode", you can manually lock the door from outside by long pressing "#" key on the keypad of the lock.

How to share my lock ?

Click on this guide for an overview of eKeys.

Step 1: Open app and go to "Send eKey" Step 2: We take permanent eKey for example.

Ask recipient to download "Sifely Smart Lock" app on their smart phone, and register for a Sifely account. Type recipient's Sifely account username in the "Recipient" row. Make sure that what is entered into the "Recipient" row matches exactly what the recipient account username is.

(It should be recipient phone number or email. Note: no country code for the phone number), as shown in the picture below. Step 3: Give eKey a name. Step 4: Give it permissions.

Remote unlocking allows the recipient to remotely unlock if there is a Sifely Gateway set up.
Authorized Admin allows the recipient to create their own passcodes, IC cards, fingerprints, and send other eKeys. An authorized admin can also configure lock settings such as auto-lock timer and passage mode. Step 5: Click "Send" and the lock will appear on their account with the permissions you granted them.